Customer driving-licence checks

Before you hand a customer the keys to a car worth several lakh rupees, two separate questions need answering. Is this a real, valid driving licence? And is the person in front of you the person on it? DriveDesk keeps these apart on purpose — a completely genuine licence can still belong to somebody else.

The two questions

Checking before the day

The smoothest version is the one where nothing has to happen at the door. Send the customer a personal one-time link and they submit their licence through DigiLocker in advance. When your staff member arrives, the licence is already verified.

• Staff can send the link from the app for a specific customer on the booking.
• Managers can re-send it from the booking page or the customer communications panel — useful when the link expired or was already used.
• On a multi-stop home visit you choose which customer's link you are sending.

Checking at the handover

If nothing was submitted in advance, your staff member captures the licence on the spot. The automated check runs against the transport authority. If it comes back clean, they proceed. If it does not, the handover is blocked until somebody with authority decides.

When the automated check is unavailable

1. 1

   1. Capture it manually

   The staff member photographs the licence and types the printed details. The app asks them to confirm they are saving it for review rather than proceeding as verified.

2. 2

   2. It queues

   It lands in the customer licence review queue for an owner or manager with the Review customer licence permission.

3. 3

   3. A manager reviews

   The reviewer sees the full printed details — including the ones people forget to note, like gender and father's or spouse's name — and can correct anything the text recognition misread before deciding.

4. 4

   4. Decision

   Approve, or reject with a note. Rejecting requires a note so the customer and your staff both know why. A rejected pre-booking licence can be re-opened later.

Managers can clear this queue from the phone as well as the dashboard — the manager home has a shortcut, and approved cards drop out of the queue as you decide.

Overriding a block

Sometimes the check is simply wrong, or the licence is fine and the system cannot reach the authority. A manager can clear a blocked licence, but never silently:

• The override needs a written reason.
• It is recorded permanently against the trip, with who made the decision and when.
• It can be done from the gate scan (for a gate checkout), or straight from the booking page for a showroom drive where there is no scan to hang it on.

Customers who have driven with someone else

If a customer's licence was approved at another dealership on the platform, that is shown to your reviewer as context — but it is never automatically trusted. Every dealership makes its own decision about who it hands a car to.