DriveDesk documentation
20 guides and 111 answered questions covering everything from your first day to your gate, your fleet and your leads.
Set up your dealership
Sign up, create your dealership, add your fleet and run your first test drive.
Read →Decide who can do what
Roles, individual permissions, and the driver / sales-rep split.
Read →Control your gate
Signed QR passes, checkout and check-in, and how violations are handled.
Read →Get verified leads
Verification tiers, unlock pricing and exclusive home-visit claims.
Read →Getting started
What DriveDesk is, how to set it up, and who can do what in your dealership.
What is DriveDesk?
What DriveDesk does, the five surfaces your team will use, and how one test drive flows from enquiry to review.
Read →Setting up: your first day and first week
A practical checklist for your first day and first week — fleet, team, KYC, settings and one end-to-end test drive.
Read →Roles, permissions and who can do what
How roles, individual permissions and ownership work — including the driver / sales-rep split and the full permission list.
Read →Running your operation
Bookings, gate passes, field tasks, the mobile app, live tracking and vehicle condition.
Bookings and approvals
Showroom, home-visit and event bookings, per-customer time slots, the approval workflow, reminders and no-shows.
Read →Gate passes and gate control
Signed QR passes, round-trip and one-way modes, the checkout and check-in flow, and how DriveDesk handles violations.
Read →Field tasks: deliveries, pickups, service runs and errands
Deliveries, pickups, service runs, transfers and errands — dispatched, tracked and proven through the same system as test drives.
Read →The DriveDesk mobile app
One app, three home screens — how drivers, sales reps, gatekeepers and managers use DriveDesk on the phone.
Read →Live tracking and monitoring
The live operations map, the customer's tracking link, geofence alerts, and what happens to the GPS trail after the trip.
Read →Vehicle condition and issue reporting
Fuel, odometer, inspection checklists and photos at every handover point — plus issue reporting and the vehicle-not-returned flow.
Read →Identity & compliance
Verifying the staff who drive your cars, and the customers you hand them to.
Staff identity verification (KYC)
Aadhaar and driving-licence verification for the staff who drive your vehicles — DigiLocker, fallbacks, and the review queue.
Read →Customer driving-licence checks
Licence validity and identity are separate questions — pre-checks, the review queue, manager overrides and what cannot be overridden.
Read →Fleet & growth
Your fleet, your leads, the marketplace and your public website.
Managing your fleet
Adding vehicles, demo fleet versus inventory, availability, duplicates, model collapse and inter-branch transfers.
Read →Leads and enquiries
One list for every lead — website, marketplace, phone, walk-in and imported — with follow-up SLAs, conversion and outcome tracking.
Read →The marketplace and verified leads
Verified leads from the shared cars and bikes marketplace — verification tiers, unlock pricing, exclusive home-visit claims and routing.
Read →Your public website
Your branded storefront — the free address you always have, connecting your own domain, custom pages and opening hours.
Read →Account & administration
Customer communications, billing, analytics, notifications and data security.
What your customers see
Everything your customer receives — licence links, confirmations, reminders, reschedule and cancel, live tracking, codes and reviews.
Read →Billing and plans
Plans, feature bundles, volume limits, usage metering, GST, payment methods and what happens if a subscription lapses.
Read →Analytics and ROI
The dashboard overview, fleet utilisation, lead-to-sale ROI, the weekly digest and how exceptions surface.
Read →Notifications and messaging
In-app, push, email, WhatsApp and SMS — who gets told what, acting straight from a notification, and the delivery ledger.
Read →Security and your data
Access control, identity data, one-time links and codes, immutable field evidence, support access and payment handling.
Read →Looking for a quick answer?
111 of the questions dealerships ask us most often — grouped by topic, each linked to the guide that covers it in depth.